Q: Is there a setup fee?
A: No, no setup fee or monthly fee.
Q: How do I setup an account?
A: Fill out the account setup form and one of our account services representative will be in contact with you within 48 hours.
Q: How do you know how I want my files to look?
A: We collect information form you using a standard profile PDF document. We ask you to send us 10 before and after files that have been retouched exactly the way you like them. We then create you a profile in house based on the PDF and the images you submit, and then we can begin retouching your images.
Q: Is there a minimum number of files I need to send each month?
A: No, send as little as you want. The only exception we have due to workflow, we will only accept 250 files per day per studio.
Q: What is your turn around time?
A: For basic retouching we guarantee 48 hours, for any other work such as Braces, object changes, or subject removals, the work will be completed between 2 and 7 days.
Q: Where are the images retouched?
A: All images are retouched in our Massachusetts office.
Q: What are your business hours?
A: Our customer service is open 9 am to 4 pm est.
Q: How do I check the status of my orders?
A: Click on the Order Status link at the upper right hand side of the page.
Q: What do I do if I have special instructions for my files?
A: Enclose a text file with your FTP order when you upload them.
Q: When do I get billed?
A: Every week we bill the credit card you have placed on file with us.
Q: Do you offer any price breaks for large quantities of files?
A: Yes, If you can guarantee 10,000+ files per year, we offer a 25-50% price reduction.
Q: Do you keep a copy of our files?
A: Yes, we keep a before and after for 10 years.